Streamline Operations. Optimize Patient Care. Scale Growth.
Case Study
Scaling a Growing DSO
Learn how strategic IT planning and ongoing support helped a growing DSO scale with confidence.
20 Years
Dental IT Expertise
01/04
Reduce Downtime
Enterprise-Grade Security
One Accountable Partner
Smoother Go-Lives
Dental-First IT
Implementation Experts
Reduce Downtime
Enterprise-Grade Security
One Accountable Partner
Smoother Go-Lives
Dental-First IT
Implementation Experts
Reduce Downtime
Enterprise-Grade Security
One Accountable Partner
Smoother Go-Lives
Dental-First IT
Implementation Experts
Reduce Downtime
Enterprise-Grade Security
One Accountable Partner
Smoother Go-Lives
Dental-First IT
Implementation Experts
Reduce Downtime
Enterprise-Grade Security
One Accountable Partner
Smoother Go-Lives
Dental-First IT
Implementation Experts
Reduce Downtime
Enterprise-Grade Security
One Accountable Partner
Smoother Go-Lives
Dental-First IT
Implementation Experts
Reduce Downtime
Enterprise-Grade Security
One Accountable Partner
Smoother Go-Lives
Dental-First IT
Implementation Experts
Dental-First IT
Reduce Downtime
One Accountable Team
Free Analyses
Smoother Go-Lives
Dental-First IT
Nationwide Coverage
The Challenge
The DSO struggled with integrating new practices due to inefficient support from their previous IT Managed Services provider (MSP), who lacked specific dental expertise. After converting several locations, it became clear the cutover to Denticon – their cloud-based practice management software – was not going as planned. This resulted in:
- Integration Issues: Integration challenges arose with each acquisition, resulting in system incompatibilities, patient data management issues, and inconsistent service delivery.
- Operational Inefficiencies: Operational inefficiencies stemmed from the previous MSP’s inability to support scaling operations, leading to slow system performance and increased downtime, impacting access to vital applications such as electronic dental records.
- Cybersecurity Weaknesses: Inadequate security measures were not compliant with HIPAA and HITRUST healthcare standards, risking data breaches.
Are you having the same problem?
We’ve been in the business of providing top-notch dental care for decades, but as our organization grew, so did the complexities of managing our IT infrastructure. Our partnership with Thinc Forward has been nothing short of transformative. Their strategic approach to IT implementation, management, and ongoing support has been instrumental in rapidly scaling our expansion.
– CIO of a growing, 50+ location DSO
The Solution
Thinc Forward undertook a thorough IT overhaul, starting with an assessment of existing systems to pinpoint key issues and integration challenges. This strategic approach encompassed:
Practice Management Software
- IT Stabilization: Addressed immediate IT crises to stabilize existing infrastructure, focusing on critical areas affecting daily operations.
- Streamlined Integration: Standardized Denticon software implementations to ensure that future new practices can rapidly transition without disrupting operations.
- Ongoing Support and Optimization: Provided regular system reviews and updates to maintain operational efficiency and security standards.
Cybersecurity Enhancements
- Advanced Threat Protection: Deployed Thinc Forward’s full cybersecurity package that included cutting-edge endpoint detection and response (EDR) systems and anti-spam solutions to fortify defenses.
- Compliance Assurance: Ensured HIPAA and HITRUST compliance through stringent security protocols, addressing the industry’s increasing vulnerability to cyber threats.
Helpdesk and Ongoing Support
- Helpdesk Services: Established a dedicated helpdesk staffed with dental-certified experts offering tiered support, from basic troubleshooting to complex issue resolution, ensuring that practices can access timely, expert help.
- Training and Empowerment: Provided comprehensive training programs to DSO staff, ensuring proficiency in using the new systems and successful adoption.
- Ongoing Recommendations: Weekly or bi-weekly calls to review support volume and activity, identify root causes, and proactively resolve recurring issues.
The Result
With these technology changes and support services in place, the DSO established a more stable, secure, and scalable IT environment that could better support its growing organization. The impact was seen across several key areas:
- Streamlined Operations: Standardized IT processes and optimized Denticon implementations reduced integration challenges and created greater consistency across locations.
- Stronger Cybersecurity: Enhanced security protections and standardized protocols strengthened the DSO’s overall security posture and supported ongoing compliance efforts.
- Improved Cost Efficiency: A more scalable IT model reduced costs while shifting technology spending from capital expenditures (CapEx) toward more predictable operating expenses (OpEx).
Client Profile
A Midwest-based Dental Support Organization (DSO) with over 50 locations specializes in acquiring dental practices, enabling dentists to concentrate on patient care by managing administrative tasks.
The Challenge
- Integration Issues
- Operational Inefficiencies
- Cybersecurity Weaknesses
The Solution
- Practice Management Software
- Cybersecurity Enhancements
- Helpdesk and Ongoing Support
The Result
- Streamlined Operations
- Stronger Cybersecurity
- Improved Cost Efficiency